Terms & Conditions

Effective Date: 26-08-2025

1. Introduction:

These Terms & Conditions (“Terms”) govern your use of Eliqra’s website and digital marketing services. By engaging our services or using our website, you agree to be bound by these Terms.

2. Services Overview

We provide digital marketing services including but not limited to:

  • Social media advertising management (Facebook, Instagram, Google Ads)
  • Search engine optimization (SEO)
  • Digital marketing consultation and strategy
  • Web Development
  • eCommerce Solutions
  • Analytics & Insights

3. Service Agreement & Payment Terms Service Engagement:

  • Services begin upon signed agreement and initial payment
  • Project scope, timeline, and deliverables are outlined in individual service agreements
  • All services are provided on a best-effort basis using industry-standard practices

Payment Terms:

  • Payment schedules are specified in individual service agreements
  • Late payments may result in service suspension after 7 days past due
  • All fees are non-refundable unless otherwise specified in writing
  • Additional work beyond agreed scope will be billed separately

4. Client Responsibilities

You agree to:

  • Provide accurate business information and marketing materials
  • Grant necessary access to advertising accounts, websites, and relevant platforms
  • Respond to requests for feedback and approvals within agreed timeframes
  • Comply with all applicable laws and platform policies for your business and industry
  • Provide content and materials that you own or have rights to use

5. Third-Party Platforms & Advertising Platform Compliance:

  • All campaigns must comply with third-party platform policies (Google, Facebook, etc.)
  • We are not responsible for platform policy changes that affect your campaigns
  • Account suspensions due to client-provided content or business practices are not our responsibility

Ad Spend & Budgets:

  • Client is responsible for all advertising spend on third-party platforms
  • We manage campaigns but do not guarantee specific results or ROI
  • Ad budgets are separate from our service fees

6. Intellectual Property Our Work Product:

  • Marketing strategies, campaign structures, and processes developed remain our intellectual property
  • You receive usage rights to materials created specifically for your business
  • We retain the right to use anonymized case studies and performance data

Your Materials:

  • You retain ownership of your business materials, logos, and content
  • You grant us license to use your materials solely for providing agreed services

7. Performance & Results No Guarantees:

  • We do not guarantee specific results, rankings, traffic, leads, or sales
  • Digital marketing results depend on many factors beyond our control
  • We commit to using industry best practices and providing regular reporting

Reporting:

  • Performance reports will be provided as specified in service agreements
  • You have the right to access campaign data and performance metrics

8. Limitation of Liability Service Limitations:

  • Our total liability is limited to the amount paid for services in the preceding 3 months
  • We are not liable for indirect, consequential, or punitive damages
  • We are not responsible for platform outages, policy changes, or third-party service interruptions

Force Majeure:

  • We are not liable for delays or failures due to circumstances beyond our control

9. Termination Either Party May Terminate:

  • With 30 days written notice for ongoing services
  • Immediately for material breach of these Terms
  • Upon completion of project-based services

Upon Termination:

  • All unpaid fees become immediately due
  • We will provide final reports and transfer campaign ownership as agreed
  • Confidentiality obligations continue indefinitely

10. Confidentiality Both parties agree to:

  • Keep confidential information private and secure
  • Use confidential information only for providing/receiving services
  • Return or destroy confidential materials upon termination

11. Website Use & Digital Products Website Terms:

  • Content is for informational purposes only
  • We reserve the right to modify or discontinue website features
  • Prohibited activities include unauthorized access, data scraping, or malicious use

Digital Products:

  • Digital products are sold “as-is” with no refunds unless legally required
  • Products are licensed for your business use only, not for resale
  • We retain ownership and distribution rights to all digital products

12. Age & Capacity

  • Users must be at least 18 years old or the legal age of majority in their jurisdiction
  • By using our services, you confirm legal capacity to enter binding agreements
  • Parents/guardians are responsible for minors’ use of our website

13. Privacy & Data

  • Personal information is handled according to our Privacy Policy
  • By using our services, you consent to data collection and use as described
  • We implement reasonable security measures but cannot guarantee absolute security

14. Changes to Terms

  • We may update these Terms at any time
  • Material changes will be communicated via email or website notice
  • Continued use of services after changes constitutes acceptance

15. Severability & Entire Agreement

  • If any provision is unenforceable, remaining terms stay in effect
  • These Terms, along with signed service agreements, constitute the complete agreement
  • Modifications must be in writing and signed by both parties

16. Contact Information For questions about these Terms or our services, contact: 📧 ms@eliqra.com